OtterPools.com is the retail division of Recreation Supply Company. This website serves swimming pool and aquatics customers throughout the USA. Products are shipped from our warehouse in Bismarck, North Dakota. Most items are in stock and most orders will ship within 1-2 days. Our central location allows for most orders to arrive at their US destination in no more than 5 to 7 working days from order placement.
Prices:
All prices are FOB Bismarck, North Dakota or point of origin. Due to market conditions, all prices are subject to change without notice.
Freight and Freight Claims:
Shipments become property of the purchaser upon delivery to the specified shipping agent. Unless specifically requested in writing, RSC will choose the courier to be used (typically UPS). Freight companies have strict policies regarding damaged freight. Recovery claims must be filed with the carrier by the purchaser within the time limit allowed by such carrier. The loss or damage claim should be noted on the original copy of the freight bill by the receiver. If you sign for a damaged package without noting the damage at the time of delivery, they will often not allow the claim. Please make sure you inspect your packages before accepting them. RSC is not responsible for goods damaged or lost in transit.
We will gladly help customers establish any just claim for damaged goods (to the extent that we are able). Make sure you understand shipping options and how your order will ship before placing an order.
Taxes:
Arizona, North Dakota and Minnesota purchasers will be charged applicable Sales Tax unless purchaser furnishes a resale or tax exempt certificate to RSC prior to purchase. No prices or quotations include sales tax.
A special note about online color reproductions:
All color samples are approximations due to the limitations of exact color reproduction on computer monitors. For exact colors of paint or fabric, please email us and request that samples be mailed. Returns due to dissatsfaction with color will be subject to our return policy.
Returns:
Products being returned for credit must be accompanied by proof of purchase (i.e., an invoice or packing slip showing proof of purchase). A Return Authorization Number may be obtained by calling customer service at 1.800.437.8072. The Return Authorization Number must be written on the outside of each package of goods being returned. Returns must be sent freight prepaid. Authorized returns in original condition may be subject to a restocking fee of up to 25% of the purchase price. Orders for custom merchandise or special orders cannot be canceled once processed. No product will be considered for return 90 days after the invoice date for the product.
Certain items may not be returned for credit under any circumstances. This list includes, but is not limited to: Inflatables that have been inflated; opened paint containers; custom merchandise or special-ordered sizes or colors. Any item that is not in its original condition may be unacceptable for return.
Warranties:
All products are covered by manufacturers’ warranties and are the responsibility of the manufacturer. No warranties, express or implied, are made by RSC or any of our agents.
Copyright:
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of this site's owner or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of this site's owner and protected by U.S. and international copyright laws. All software used on this site is the property of this site's owner or its software suppliers and protected by United States and international copyright laws.
Disclaimer of Warranties and Limitation of Liability
THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. NO REPRESENTATIONS OR WARRANTIES OF ANY KIND ARE MADE, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.